Draft — not legal advice

This is a generic starting template, not a finished legal document. Have a Swiss lawyer review and adapt it before publishing — especially the liability, cancellation, and cross-border (FR/DE) clauses, since GoCab operates across cantons and near two borders. Replace every bracketed [placeholder] with your real company details.

Terms of Service

Last updated: [DATE] · Effective in: Switzerland

1. Who we are

GoCab is operated by [Legal company name], [company form, e.g. Sàrl/SA], registered in the Swiss commercial register under [UID/CHE number], with its registered office at [address]. These Terms govern your use of the GoCab mobile application and website (together, the "Service").

2. What the Service is

GoCab is a technology platform that connects riders with independent, licensed drivers for on-demand and scheduled transport within Switzerland. GoCab does not itself operate a taxi fleet; drivers are independent contractors or partner companies, each holding a valid professional transport license issued by the relevant cantonal authority.

3. Booking and fares

Fares shown in the app before you confirm a ride are fixed and final, except where you change the route, add stops, or the ride is cancelled after driver dispatch.
Night rides (20:00–06:00) and rides to or from airports may include a fixed supplement, shown before confirmation.
[Add your cancellation fee policy, no-show policy, and any surcharge conditions here.]

4. Payment

Payment is processed via [payment provider name] using the card, Twint, or invoicing method you select in the app. [State refund policy and timeframe.]

5. Driver conduct and safety

Drivers on the GoCab platform hold valid Swiss professional transport licenses and undergo a background and vehicle check before activation. Riders may rate drivers and report safety concerns through the app; GoCab investigates reports in line with its [Trust & Safety policy — link or describe].

6. Rider conduct

Riders agree not to use the Service for unlawful purposes, to treat drivers with respect, and to pay for confirmed rides. GoCab may suspend accounts that violate these Terms or engage in fraud, abuse, or repeated no-shows.

7. Liability

[This section needs specific legal drafting for Swiss Code of Obligations (CO) liability rules, insurance coverage, and limitation of liability. Do not publish generic boilerplate here without review — passenger transport liability has specific regulatory requirements in Switzerland.]

8. Data protection

Your personal data is processed in accordance with our Privacy Policy, compliant with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU GDPR.

9. Changes to these Terms

GoCab may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

10. Governing law and jurisdiction

These Terms are governed by Swiss law. [Confirm the competent court/jurisdiction with your lawyer — typically the courts at the company's registered seat.]

11. Contact

Questions about these Terms: legal@gocab.ch (placeholder — set up a real inbox before publishing).